Shipping / Returns
Shipping
WE PAY YOUR SHIPPING! Essence Bracelets is proud to offer your FREE SHIPPING anywhere within the United States and Canada! Once your bracelet has left our studio (within 48 hours of order), you can expect to receive your order within 4-8 business days, depending on Customs clearance. Need your bracelet in a hurry? Choose 1-3 day shipping at checkout, and pay only $9 extra!
Returns
Our intention is for you to love your bracelet. If, for any reason, you are not 100% happy with your purchase, a full refund (less shipping charges) will be issued. Please contact us for a Return Authorization Number within 30 days of receiving your shipment. Once you have obtained a return authorization number, there is no rush to get your bracelet to us, and it can be sent via regular mail. A full refund will be issued upon the return of the bracelet in its original packaging and condition. Although it is not necessary to courier your return, we suggest you insure your package with tracking so you will know when we have successfully received it.
Repairs
If your bracelet is cleared regularly with sea salt, it should remain healthy and strong. If regular wear and tear should cause it to break, or be in need of repair for any reason, we will gladly re-bless, re-string, and replace up to 5 gemstones free of charge for up to 6 months from date of purchase. After 6 months, a $20 handling charge will be applied. Buyer is responsible for all shipping costs – please include $15 for return postage, payable to Essence Bracelets. Mail all shipments to:
414 Ranch Glen Place NW
Calgary, AB,
CANADA
T3G 1G3
